Terms & Conditions

These Terms & Conditions apply to every taxi booking made with Aggarwal Taxi through this website, WhatsApp or phone. By confirming a booking, you accept these terms. We have written them to be read, not hidden.

1. Booking Confirmation

A booking stands confirmed only when we have shared the fare and car details and you have agreed to them. A submitted form or an initial message is a booking request, not a confirmed reservation. Confirmation is communicated on WhatsApp or by call, and driver details are shared before pickup.

2. Passenger Responsibility

The person making the booking is responsible for the accuracy of the details shared — names, addresses, dates, times and traveller count. Please carry a valid government-issued ID for inter-state travel, and ensure all travellers follow applicable laws during the journey.

3. Pickup Information

Please be available at the agreed pickup point at the agreed time. Share a reachable phone number and, where helpful, a landmark. If you expect a delay, inform us as early as possible — waiting time beyond a reasonable grace period may be discussed as an additional charge.

4. Route Changes & Stops

Your driver follows the planned route. Reasonable stops and minor route adjustments are welcome — just ask. Significant route changes, detours or additional destinations may change the fare; any such change is agreed with you before it is made.

5. Traffic, Weather & Delays

Travel times shared on this website and in conversation are approximate and depend on traffic, weather, road conditions and stops. We plan buffers sensibly, but we cannot control the road. For flights and trains, we recommend planning pickups with generous margin.

6. Vehicle Availability

We assign the car category you selected, subject to availability. Where a specific model within a category is unavailable, an equivalent or better vehicle in the same category is provided. The exact model is confirmed at booking.

7. Luggage

Please mention your luggage count while booking so the right vehicle reaches you. Luggage should fit within the vehicle's boot and roof-carrier capacity; oversized items (cycles, large music equipment, and similar) should be flagged in advance.

8. Driver Instructions & Conduct

Our drivers follow road-safety laws — seat belts, speed limits and no-driving-into-unsafe- conditions rules are non-negotiable. Passengers are requested to treat drivers with the same courtesy they expect. Smoking and consumption of alcohol inside our vehicles is not permitted.

9. Payment

Fares are agreed before confirmation. Payment is settled as agreed at booking — typically at trip completion — through traceable payment channels. Tolls, parking, inter-state permits and similar trip costs are clarified during the fare discussion: what's included and what isn't is stated plainly.

10. Cancellation

Cancellation requests should be made at least 4 hours before the scheduled pickup time. See our dedicated Cancellation Policy for the full process.

11. Refunds

Where an advance was collected and a refund is due, it follows our Refund Policy — eligibility, timing and payment-channel considerations are described there.

12. Force Majeure

We are not liable for failure or delay caused by events beyond reasonable control — natural events, road closures, civil disturbances, government restrictions or similar. In such cases we will communicate early, help with alternatives where possible, and refund any advance for trips that could not commence.

13. Disputes & Contact

If something went wrong, tell us first — almost everything is fixable with a conversation. Reach us at +91 9971580108, WhatsApp or booking@aggarwaltaxi.in. Any legal matters are subject to the jurisdiction of the courts where our business is registered. See also our Privacy Policy.